Quality Management Essay Example | Topics and Well Written Essays - 500 words - 2

Quality Management - Essay Example The government findings produced a 600 pages report that indicated problems within the management system. The problems included breakdowns in emergency care, an unorganized framework for keeping record of patients and improper treatment of medical waste. The emergency units were dirty and unhealthy. The patients moved around in the corridors, lost and unattended. Children were not attended immediately and were discharged without any medical attention. The entire chaos resulted from the inefficient handling of the five P’s and thus the CEO was fired when he/she suggested the improvement of the organization by the means of engaging more nurses, redefining the policies and procedures, and retraining the staffs. The CEO’s suggestion included the three P’s namely People, Processes and Policies; however he/she missed the vital P’s that represent Product and Premises. Here the effect is the â€Å"Unorganized management and inefficient services† and the probable factors causing this are lack of trained employees, lack of adequate funds, and lack of training provider, conflict between employees and management and unskilled and inexperienced management. The elements of the 5P Model include people, processes, policies, premises and product. Policies are the guidelines for the actions of the university. This is on the whole an enabler and influencer of the 4 other P’s and factors for the resources allocation (money, effort and time etc.) to the accomplishment of the firm’s service quality objectives. People are the staffs and professors related to the University. Processes are the procedure by means of which tasks are done within the University. Premises are the location of the University and Product is the education it is imparting to the students. In this regard it can be said that efficient functioning of all the five factors are essential for the smooth running of the University. If one among the five elements doesn’t get